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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bobby Nichols

Bobby Nichols

August 20, 2026

5  out of  5
rating by Bobby Nichols
"The answer the phone on the first ring. And you don't have to be on hold
Best rates i've found."
We responded:
"Thank you for taking the time to leave us a review, Bobby. Our State Farm office in Midlothian would be nothing without policyholders like you!"
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Heather Lopez

August 17, 2026

5  out of  5
rating by Heather Lopez
"You could not find a better agent to assist you! I 100% recommend Brandon to help with all your insurance needs !"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Wade Hilton

August 14, 2026

5  out of  5
rating by Wade Hilton
"Good attitude and easy to work with. Highly recommended!"
We responded:
"Thank you for the 5-star review of Ryan Mason’s team - we really appreciate your kind words! "
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Roland Guedea

August 11, 2026

5  out of  5
rating by Roland Guedea
"Very helpful and knowledgeable"
We responded:
"Thank you so much for your kind review, Roland!  If you need insurance assistance, we are just an email or call away! - Ryan Mason, your State Farm Agent   "
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Simon

August 7, 2026

5  out of  5
rating by Simon
"No complaints. So far so good"
We responded:
"We really appreciate your 5-star review - it truly means a lot to us! We’re always here to help, whether you need insurance guidance on coverage or just have a quick question. "
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Brittany Parcel

August 7, 2026

5  out of  5
rating by Brittany Parcel
"I received excellent service from Abigail! She was very responsive and insightful as I was searching for insurance quotes. I greatly appreciate her and she made it such an easy process. I wish I had reached out sooner."
We responded:
"Thank you so much for the 5-star rating, Brittany! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ryan Mason "
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Jermaine Rauls

August 4, 2026

5  out of  5
rating by Jermaine Rauls
"Definitely more than I expected, saved me some money also!"
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Susan Priest

August 4, 2026

5  out of  5
rating by Susan Priest
"I received excellent customer service from agent Brandon Sprouse who responded promptly to my search for a home and auto insurance price quote. Our current provider was going up substantially in price and since we are retired, on Social Security, & a couple of pensions, we watch closely to these types of expenses. I received other quotes from Progressive, Farmers, & Allstate and a few others and they were between $500 to $900 higher than my State Farm quote from Brandon for same/similar coverage. He texted me the quote documents in a timely manner and after reviewing with my husband it was obviously a "no-brainer". We chose the State Farm plans and I spoke personally with Brandon today to finalize everything. He made it very smooth and easy which I appreciate. Got all the emails as he said I would to docu-sign and set up our online accounts. Very easy website to navigate. Highly recommend!"
We responded:
"Thank you so much for the 5-star rating, Susan! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Ryan Mason "
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Harold Medlin

August 4, 2026

5  out of  5
rating by Harold Medlin
"Brandon was most helpful to our family. Live in Louisiana and due to the complications from a divorce needed to lend her one of our cars. He added her as a driver, insured it in Texas and I was then I was able to drop it in Louisiana until we get it back."
We responded:
"Hi Harold, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Ryan Mason, Your State Farm Agent "
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Gabriel Amaro

July 21, 2026

5  out of  5
rating by Gabriel Amaro
"Brandon was incredibly helpful and made the auto insurance process seamless and quick."
We responded:
"Thank you so much for the 5 stars, Gabriel! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Jill Ott

July 17, 2026

5  out of  5
rating by Jill Ott
"I love Ryan and Kilie and the team with State Farm in Midlothian. They are truly the best!"
We responded:
"Thank you for the 5-star review, Jill! We’re proud to serve the Midlothian community and truly appreciate your support. "
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Chyenne Perez

July 14, 2026

5  out of  5
rating by Chyenne Perez
"Carlos was very helpful and informative when I called regarding new policies. The process was fast and time efficient
Thank you!"
We responded:
"Thanks so much for the fantastic rating, Chyenne! We are so glad you had a positive experience with us here on State Farm Agent Ryan Mason’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Timothy Price

July 14, 2026

5  out of  5
rating by Timothy Price
"I've used several insurance agencies but I have never been more satisfied with customer service and the best rates"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Midlothian to know that you had such a wonderful experience with us here on State Farm Agent Ryan Mason’s Team."
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Sherree Olivier

July 11, 2026

5  out of  5
rating by Sherree Olivier
"So many good things I could say about this office! Definitely make sure to ask for Abigail for any of your insurance needs. I was always so worried and scared to switch, thought it would be a huge hassle but Abigail heard my concerns and got me better coverage while saving me money!! Never leaving, this is the best office hands down. Simple."
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ryan Mason’s Team. "
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N S

July 11, 2026

5  out of  5
rating by N S
"Abigail has been the most helpful when it comes to helping me switch. She was very kind and knowledgeable in all areas of my concerns. The service team at this office goes above and beyond too when it comes to any questions about my policies. I have recommended my family to this agency and we look forward to continuing with them in the many years to come."
We responded:
"N, thank you for your wonderful review of State Farm Agent Ryan Mason’s Team!"
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Kevin Johnson

July 11, 2026

5  out of  5
rating by Kevin Johnson
"I recently switched from another office to Ryan Mason's agency. It was a great choice! Sarah Moore has been nothing short of phenomenal helping ensure all of my accounts and coverage were transferred successfully. This location makes feel like I matter and not just another "number" in a quota. I really appreciate it!"
We responded:
"Thank you so much for the 5-stars, Kevin! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Darren Wilson

July 10, 2026

5  out of  5
rating by Darren Wilson
""I’ve been working with Brandon Sprouse for a while now, and the service has been excellent. He made managing my HO, auto, and life insurance policies incredibly easy. It’s a relief knowing everything is handled by someone who is responsive, professional, and genuinely looks out for my best interests. Highly recommend!""
We responded:
"Thank you for taking the time to leave such a great review, Darren. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Buddy Fontenot

July 9, 2026

5  out of  5
rating by Buddy Fontenot
"Exceptional Service and Unbeatable Rates!

If you are looking for an insurance agent who actually cares about your time, your budget, and your peace of mind, look no further than Brandon Sprouse at State Farm.

I recently worked with Brandon to bundle my Homeowners, Auto, and Life insurance, and the entire experience was flawless. Not only did he find me an incredible price that beat out the competition, but he also took the time to explain the coverage so I knew exactly what I was getting.

Brandon made a process that is usually stressful completely seamless and straightforward. He is professional, highly responsive, and genuinely dedicated to getting his clients the best possible value. I can't recommend him highly enough—if you want great rates and top-tier service, give Brandon a call!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Allie Roper

July 9, 2026

5  out of  5
rating by Allie Roper
"I recently had the pleasure of working with Brandon Sprouse to set up my auto insurance, and the experience was fantastic. They made a typically stressful process a breeze, explaining my coverage options clearly and securing a great rate. Highly recommend them to anyone looking for an insurance provider that truly puts customers first!"
We responded:
"Wow, thank you for the 5-star review, Allie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Brandon Sprouse

Brandon Sprouse

July 9, 2026

5  out of  5
rating by Brandon Sprouse
"Brandon is second to none when it comes to his professionalism... I've never met anyone so passionate about what they do. He's knowledgeable, personable, and truly takes the time to listen to what it was I needed and tailored a plan specifically for me."
We responded:
"Thank you for the fantastic review, Brandon! We are always here to help with your insurance needs here in Midlothian . "
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Cassie Hollingsworth

July 9, 2026

5  out of  5
rating by Cassie Hollingsworth
"Sarah Moore at Ryan Mason State Farm has been an absolute pleasure to work with. She is knowledgeable, responsive, and truly takes the time to explain all of my insurance options without ever making me feel rushed. Sarah goes above and beyond to make sure everything is handled quickly and correctly, and it’s clear that she genuinely cares about her clients. If you’re looking for outstanding customer service and someone you can trust with your insurance needs, I highly recommend Sarah Moore and the team at Ryan Mason State Farm!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Ryan Mason’s Team. "
Profile photo of Steven Allshouse

Steven Allshouse

July 9, 2026

1  out of  5
rating by Steven Allshouse
"Stay away from this agency! They cold called me and said Ryan wanted my business. I asked to speak to Ryan and was told he was too busy, but another agent would talk to me. I said I have been called by other agents from State Farm in the last few days and they have all given the same quotes would Ryan’s be any different, oh yes. I said I was tired of being called by State Farm and I asked to be placed on the do not call list so he gave me the number to call. I did and they said it can’t be done. Stay away from Ryan Mason State Farm! Use another company who will be honest with you and will not harass you."
We responded:
"Thank you for sharing your experience. I’m sorry to hear that your interaction left you feeling frustrated.

Our agency does reach out to prospective customers, but we never want anyone to feel harassed or pressured. If you requested not to be contacted, we certainly respect that preference. We do not have control over other agencies who may also call prospective customers as each agency is an independent contractor.

I would also like to clarify that while I am not always personally available when a call comes in, our licensed team members are trained to assist customers and provide quotes. As for quote differences, coverage options, discounts, and recommendations can vary based on an individual’s situation, which is why our team offered to review your specific needs.

We appreciate the feedback and wish you the best in finding the coverage and service that meets your needs.
"
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kavach

July 9, 2026

5  out of  5
rating by kavach
"It has been an absolute pleasure working with Abigail. In a world of declining customer service, working with her has been a wonderful experience."
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Matthew Marques

July 7, 2026

5  out of  5
rating by Matthew Marques
"Was very helpful and did a great job for us"
We responded:
"We are grateful for your 5-star review, Matthew! Thanks for taking a moment to share your positive rating of State Farm Agent Ryan Mason’s Team here in Midlothian . "
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Oksana Scott

July 2, 2026

1  out of  5
rating by Oksana Scott
"Terrible experience.
They increased my price for mistake they employees made.
Dropping them.
Not recommending to anyone."
We responded:
"Thank you so much for the 5-star rating, Oksana! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "