Customer Service Manager - State Farm Agent Team Member
Full Time in Midlothian - TX
Responsive recruiter
Benefits
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- 401(k) matching
Why You’ll Love Working Here
- Performance-Based Bonuses – Your results are rewarded.
- Competitive Salary – We pay for top talent.
- Career Growth – Advancement opportunities in a rapidly growing agency.
- Paid Time Off – Recharge and come back ready to win.
- Ongoing Training & Development – We invest in you, not just your role.
About Us We’re a high-performing, fast-growing State Farm agency that’s redefining what exceptional service looks like. Our team thrives on innovation, collaboration, and results. We deliver industry-leading insurance products with a personal touch, and we’re deeply committed to making a difference in our community. The Role We’re looking for a driven, solutions-focused Customer Service Manager who doesn’t just manage—but leads. You’ll be the engine behind our customer satisfaction and retention efforts, while also inspiring and guiding our team to perform at their best. If you’re the type who thrives under pressure, thinks on your feet, and loves solving problems before they become problems—this is your opportunity to shine. What You’ll Do
- Lead, inspire, and coach a growing customer service team.
- Implement and refine customer service processes that boost efficiency and satisfaction.
- Handle escalated issues with confidence, turning challenges into opportunities.
- Spot customer needs and connect them to solutions—often before they ask.
- Pivot quickly when priorities shift, without losing momentum or focus.
- Partner with agency leadership on growth strategies for retention and acquisition.
- Keep accurate, confidential records in our agency management systems.
- Continuously look for ways to improve processes and customer experiences.
What It Takes to Succeed
- 5+ years in customer service, with at least 2 years in management.
- A track record of leading teams to exceed goals.
- Top-tier interpersonal skills—you connect with anyone, anywhere.
- Ability to thrive in a fast-paced environment.
- A natural problem-solver who takes ownership until the job is done.
- Competitive drive with a focus on winning as a team.
Compensation $50,000.00 - $70,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none